Refund policy

30-Day Money-Back Guarantee

If your SnugBeast is not right for you, or for the person you gave it to, you have 30 days from the day your order is delivered to ask for a refund.

What qualifies. Anything: it does not fit the way you hoped, the color is not what you pictured, the person you bought it for did not love it, or you simply changed your mind. You do not need to give a reason.

How to start. Email support@thesnugbeast.com with your order number. We will reply with a return address and instructions. Please do not send anything back before you have heard from us, because returns without a reference are difficult to match to an order.

Condition. We do not require the original packaging, and we do not refuse a SnugBeast because it has been tried on or worn around the house. That is how anyone finds out whether it is right.

Return postage. We cover return postage on a faulty or incorrect item. On a change-of-mind return the customer covers return postage.

Refunds. Once your return is received we issue the refund to the original payment method within 5 business days. Your bank decides how quickly it appears on your statement, which is usually a few days more.

Faulty or wrong item. If a seam has come apart, a face piece is missing, or you received a different color from the one you ordered, email us with a photo and we will send a replacement. You do not have to return the first one before the replacement ships.

Exchanges. To swap for a different color, email us and we will arrange it directly rather than asking you to return and re-order.